Order tracking
Here you will find everything you need to know about the status of your order.
How to track your order
As soon as your package is handed over to the carrier, you will receive a shipping confirmation email. It will contain your tracking number and the corresponding tracking link for your carrier.
This link will become active within 24 to 48 hours after dispatch, once the package has been scanned for the first time by the carrier's network. Until this first scan has taken place, it is normal for the tracking to show no information.
If you have created a customer account, you can also find your order history in your personal space.
Delivery times
Delivery times run from the dispatch date, not the order date. These are estimates provided by our carriers and do not constitute a contractual commitment.
- Preparation and shipping: 24 to 48 business hours after payment confirmation
- Delivery in France: 3 to 7 business days
- Fees: from €4.99, free delivery for purchases over €39
Orders placed on weekends or Polish public holidays are processed on the next business day.
Full details can be found in our shipping policy.
A problem with your order?
Email us at hello@clipz-it.com or call us at +33 7 79 49 74 53, Monday to Friday from 9 a.m. to 6 p.m., Paris time. We respond within 24 to 48 business hours.
To speed things up, please include your order number and, if you have one, your tracking number in your message.
All our contact details are on the contact page.
Frequently Asked Questions
I haven't received my package after 7 business days, what should I do?
First, check the status using the tracking link received by email, as well as your spam folder in case the dispatch email ended up there. If the tracking indicates delivery but you haven't received anything, or if it hasn't moved for several days, contact us at hello@clipz-it.com. We will open an investigation with the carrier and keep you informed. If the package is confirmed lost, we will proceed with a reshipment or a full refund.
My tracking is stuck on the same status, is this normal?
Tracking can remain frozen for 24 to 48 hours between two scans, especially when passing through a sorting center or a border. Beyond 5 business days without movement, email us and we will follow up with the carrier.
I made a mistake in the delivery address, can I change it?
Contact us immediately at hello@clipz-it.com. If the order has not yet been dispatched, we will correct the address. If it has already been sent, we will forward the request to the carrier, without guarantee of success. It is your responsibility to provide a complete and correct address at the time of ordering.
Can I return a product if it doesn't suit me in the end?
Yes, you have 14 days after receipt to change your mind, without justification. Do not return anything before contacting us: we will provide you with the procedure and the return address. Details are on our return and refund policy.