Return and refund policy

If you need to return a Clipz-it product, the conditions and steps are set out below.

Right of withdrawal

Under EU Directive 2011/83/EU and Polish consumer rights law, you have 14 calendar days from receipt of your order to withdraw without giving a reason.

To exercise this right, email your decision to hello@clipz-it.com before the deadline. Include:

• Your full name
• Your order number
• The date you received the parcel
• Your reason for returning it, if you wish to provide one

We will confirm receipt of your request and email you the return instructions.

Return conditions

All of the following conditions must be met:

• The product must be in a condition suitable for resale. You may inspect it as you would in a shop
• The product should be returned in its original packaging, ideally opened without tearing it
• You must send the return within 14 days of receiving our return confirmation

If the product shows signs of prolonged use or damage beyond reasonable inspection, a deduction may be made from your refund.

Return postage

You are responsible for return postage. We recommend a tracked service, as we are not responsible for parcels lost or damaged on their return journey.

Under EU Directive 2011/83/EU, if you withdraw, we refund the initial delivery charge up to the cost of our least expensive standard delivery option. If you chose a more expensive delivery method, you remain responsible for the difference.

Refund process

Once our team has received and inspected the returned product:

• If the return meets the conditions, we refund the product price and the initial standard delivery charge within 14 days of receiving the returned product
• We refund you through the payment method used for the order
• If the product shows signs of use beyond reasonable inspection, we will email you and offer a reduced refund or return the product to you at your expense

Faulty products or order errors

If you receive a faulty product, one damaged in transit or one different from what you ordered, contact hello@clipz-it.com as soon as possible and include:

• Your order number
• Clear photos of the fault or error
• Photos of the packaging, if it was damaged in transit

In these cases, we cover return postage and offer you a replacement or a full refund of the product and initial delivery charge.

Legal warranty

Under EU and Polish law, all our products are covered by a 2-year legal warranty of conformity from delivery. If a lack of conformity becomes apparent during this period, contact hello@clipz-it.com to exercise your rights.

Contact

For questions about returns or refunds: hello@clipz-it.com · +33 7 79 49 74 53

We aim to respond within 24 to 48 business hours.

Last updated: September 2026.