Shipping policy
This policy explains order processing times, delivery methods and charges for orders placed on clipz-it.com.
Order processing
Orders are processed and dispatched within 24 to 48 business hours of payment confirmation. Orders placed at weekends or on Polish public holidays are processed on the next business day.
We email you a dispatch confirmation and tracking number when your parcel is handed to the carrier.
Estimated delivery times
The times below are carrier estimates measured from dispatch. They are not contractual delivery commitments.
- UK and Ireland: 5 to 7 business days
Delivery charges
Delivery charges are calculated at checkout based on your address and the parcel’s weight. You will see the exact amount before confirming payment.
- The delivery charge for your address is shown at checkout
- Any applicable delivery threshold is shown in your local currency at checkout
Order tracking
We email you a tracking number when your order is dispatched. If you have not received a tracking email within 48 business hours of ordering, check your junk folder, then contact hello@clipz-it.com.
Delivery address
You are responsible for providing a complete and accurate delivery address. Clipz-it cannot be held responsible for delays or lost parcels caused by an incorrect or incomplete address.
If you notice an address error after dispatch, contact hello@clipz-it.com immediately. We will try to correct the address with the carrier, although we cannot guarantee a change.
Lost or damaged parcels
If your parcel is marked as delivered but you have not received it, or if it arrives damaged:
- Contact hello@clipz-it.com within 7 days of the carrier’s stated delivery date
- Include any useful evidence, such as photos of damaged packaging or a screenshot of the tracking information
We will investigate with the carrier and keep you informed. If the parcel is confirmed lost, we will send a replacement or issue a full refund.
Events beyond our control
Clipz-it cannot be held responsible for delivery delays caused by exceptional circumstances beyond our control, such as natural disasters, postal strikes, pandemics, conflicts or customs disruption.
Contact
For delivery questions: hello@clipz-it.com · +33 7 79 49 74 53
Last updated: July 2026.