Contact Us

Unsure about the compatibility of a strap with your watch model? Need information about an order? Want to arrange a return? We'll get back to you within 24 to 48 business hours.

By email

hello@clipz-it.com · +33 7 79 49 74 53

In your message, please specify:

• Your order number (if you have one)
• Your watch model (Apple Watch, Garmin, Samsung Galaxy Watch, including the exact model and size)
• The reason for your message

Customer Service Hours

Monday to Friday, 9 AM to 6 PM (Paris time). We also respond on weekends when possible.

Mailing Address

Tribe Goods (Clipz-it)
ul. Święty Marcin 29/8
61-806 Poznań
Poland

For all product returns, please do not send anything back before contacting customer service: we will provide you with the procedure and the appropriate return address.

Quick FAQ

• Delivery in France: 3 to 7 business days from €4.99, free for orders over €39
• Returns: 14 days to change your mind, free for defects, at your expense for a simple convenience return
• Compatibility: Each product page lists compatible models. If in doubt, please ask us.
• Payment: Credit cards, PayPal, Apple Pay, Google Pay