Return and Refund Policy

At Clipz-it, we want you to be completely satisfied with your purchase. If you are not, here are the conditions under which you can return your product to us.

Right of Withdrawal

In accordance with European Directive 2011/83/EU and Polish consumer rights law, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide any reason.

To exercise this right, notify us of your decision by e-mail at hello@clipz-it.com before the deadline expires. Your e-mail must contain:

• Your full name
• Your order number
• The date of receipt of the package
• The reason for the return (optional, but appreciated for improving our products)

We will confirm receipt of your request and send you return instructions by e-mail.

Return Conditions

For a return to be accepted, all the following conditions must be met:

• The product must be unused, unworn, and in perfect condition, as it was received.
• The product must be returned in its original, complete, and undamaged packaging.
• The return must be made within 14 days of receiving our return confirmation.

We reserve the right to refuse any return if the product shows signs of use, wear and tear, scratches, or if the original packaging is missing or damaged.

Return Shipping Costs

The return shipping costs are the responsibility of the customer. We recommend using a shipping method with tracking, as we are not responsible for packages lost or damaged during return transit.

Initial delivery costs are non-refundable, except in the case of an error on our part (incorrect or defective product upon receipt).

Refund Process

Once the returned product has been received and inspected by our team:

• If the return complies with the conditions, we will refund the price of the product (excluding delivery costs) within 14 days of receiving the returned product.
• The refund will be issued using the same payment method as used for the original order.
• If the return is deemed non-compliant (used product, missing packaging), we will inform you by e-mail. You can then request the product to be sent back to you at your expense or accept a reduction in the refund amount.

Defective Products or Order Errors

If you receive a product that is defective, damaged during transport, or different from the one ordered, contact us within 48 hours of receipt at hello@clipz-it.com including:

• Your order number
• Clear photos of the defect or error
• Photos of the packaging (if damaged during transport)

In this case, we will cover the return shipping costs and offer you, at your choice, a replacement or a full refund (product + initial delivery costs).

Exchanges

We do not offer direct exchanges. If you wish to have a different model or size, please make a return according to the above conditions, then place a new order on our website.

Legal Guarantee

In accordance with European and Polish law, all our products benefit from a legal conformity guarantee of 2 years from delivery. If a defect of conformity appears within this period, contact us at hello@clipz-it.com to assert your rights.

Contact

For any questions regarding a return or refund: hello@clipz-it.com · +33 7 79 49 74 53

We strive to respond to all inquiries within 24 to 48 business hours.

Last updated: July 2026.