Shipping Policy
This policy describes the preparation times, shipping methods, and associated costs for orders placed on clipz-it.com.
Order Processing
All orders are processed and shipped within 24 to 48 business hours following payment confirmation. Orders placed on weekends or Polish public holidays are processed on the next business day.
A shipping confirmation email containing your tracking number will be sent to you as soon as the package is handed over to the carrier.
Estimated Delivery Times
The indicated times are estimates provided by our carriers and begin from the shipping date. They do not constitute a contractual commitment.
- Metropolitan France: 3 to 7 business days
Shipping Costs
Shipping costs are automatically calculated at checkout based on the delivery address and package weight. The exact amount will be displayed before payment validation.
- France: from €4.99
- Free delivery for purchases over €39 in metropolitan France
Order Tracking
The tracking number is sent to you by email upon shipment. If you do not receive a tracking email within 48 business hours of your order, please check your spam folder, then contact us at hello@clipz-it.com.
Delivery Address
It is your responsibility to provide a complete and correct delivery address. Clipz-it cannot be held responsible for delays or losses of packages resulting from an incorrect or incomplete address.
In case of an address error noticed after shipment, contact us immediately at hello@clipz-it.com. We will do our best to correct the address with the carrier, without guarantee.
Lost or Damaged Package
If your package is marked as delivered but has not been received, or if it arrives damaged:
- Contact us at hello@clipz-it.com within 7 days of the delivery date indicated by the carrier
- Attach any relevant proof (photos of damaged packaging, tracking screenshot)
We will then open an investigation with the carrier and keep you informed. If the package is confirmed lost, we will proceed with a reshipment or a full refund.
Force Majeure
Clipz-it cannot be held responsible for delivery delays due to exceptional circumstances beyond our control (natural disasters, postal service strikes, pandemics, conflicts, customs disruptions, etc.).
Contact
For any questions regarding your delivery: hello@clipz-it.com · +33 7 79 49 74 53
Last updated: July 2026.