Order tracking

Find everything you need here to check the status of your order.

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How to track your order

As soon as your parcel is handed over to the courier, you will receive a shipping confirmation email. It contains your tracking number and the tracking link for your courier.

This link becomes active within 24 to 48 hours after dispatch, allowing time for the parcel to be scanned for the first time by the courier network. Until this first scan takes place, it is normal for the tracking to display no information.

If you have created a customer account, you can also find your order history in your personal account.

Delivery times

Delivery times run from the dispatch date, not the order date. These are estimates provided by our couriers and do not constitute a contractual commitment.

Preparation and dispatch : 24 to 48 business hours after payment confirmation
Delivery to the UK and Ireland : 5 to 7 business days
Shipping : free over €39

Orders placed at the weekend or on a public holiday are processed on the next business day.

Full details can be found on our shipping policy.

An issue with your order?

Email us at hello@clipz-it.com or call +33 7 79 49 74 53, Monday to Friday from 9 am to 8 pm, Paris time. We reply within 24 to 48 business hours.

To speed things up, include your order number and, if you have one, your tracking number in your message.

All our contact details are on the contact page.

Frequently asked questions

I have not received my parcel after 7 business days, what should I do?

First, check the status on the tracking link received by email, as well as your spam folder in case the shipping email ended up there. If the tracking indicates delivery even though you have received nothing, or if it has not moved for several days, contact us at hello@clipz-it.com. We will open an investigation with the courier and keep you updated. If the parcel is confirmed lost, we will arrange a replacement or a full refund.

My tracking is stuck on the same status, is this normal?

Tracking can remain frozen for 24 to 48 hours between scans, particularly when passing through a sorting centre or crossing a border. Beyond 5 business days without movement, write to us and we will follow up with the courier.

I made a mistake with my delivery address, can I change it?

Contact us immediately at hello@clipz-it.com. If the order has not yet been dispatched, we will correct the address. If it has already left, we will forward the request to the courier, without any guarantee of success. It is your responsibility to provide a complete and correct address when placing your order.

Can I return a product if it does not suit me after all?

Yes, you have 14 days from receipt to change your mind, without needing to justify your decision. Do not send anything back before contacting us: we will provide you with the procedure and the return address. Full details are available on our returns and refunds policy.