Shipping policy
Shipping Policy
Last updated: 15 September 2026
1. Order processing
All orders placed on clipz-it.com are processed and dispatched within 24 to 48 business hours after payment is confirmed.
Orders placed at weekends or on public holidays will be processed on the next business day.
You will receive a dispatch confirmation email with your tracking number as soon as your parcel is handed to the carrier.
2. Delivery destinations and estimated times
The times below are estimates provided by our carriers and run from the dispatch date. They do not form a contractual commitment. Clipz It cannot be held liable for delays caused by the carrier, customs or events beyond our control.
| Destination | Estimated time | Shipping charge | Shipping threshold |
|---|---|---|---|
| Mainland France | 5 to 7 business days | Shown at checkout | Shown at checkout |
| European Union (26 countries) | 5 to 7 business days | Shown at checkout | Shown at checkout |
| United Kingdom | 5 to 7 business days | Shown at checkout | Shown at checkout |
| Switzerland | 5 to 7 business days | Shown at checkout | Shown at checkout |
| United States | 7 to 14 business days | Shown at checkout | Shown at checkout |
| Canada | 7 to 14 business days | Shown at checkout | Shown at checkout |
| Australia | 7 to 14 business days | Shown at checkout | Shown at checkout |
Orders for the European Union, United Kingdom and Switzerland are dispatched from our warehouse in Poland (EU). No customs duties apply to deliveries within the European Union.
For the United Kingdom, Switzerland, United States, Canada and Australia, customs duties or local taxes may be payable when the parcel arrives, depending on the destination country’s rules. The recipient is responsible for these charges.
3. Order tracking
We email you a tracking number when your parcel is dispatched. You can track your order on the carrier’s website.
If you have not received a tracking email within 48 business hours of placing your order, check your spam folder, then contact us at hello@clipz-it.com.
4. Delivery address
You are responsible for providing a complete and correct delivery address when you order. Clipz It cannot be held liable for delays or lost parcels caused by an incorrect or incomplete address.
If you notice an address error after dispatch, contact us immediately at hello@clipz-it.com. We will try to correct the address with the carrier, but cannot guarantee that this will be possible.
5. Lost or damaged parcels
If your parcel is marked as delivered but you have not received it, or if it arrives damaged:
- Contact us at hello@clipz-it.com within 7 days of the delivery date shown by the carrier.
- Include any relevant evidence, such as photos of damaged packaging or a screenshot of the tracking information.
We will investigate with the carrier and keep you updated. If the parcel is confirmed lost, we will send a replacement or issue a full refund.
6. Force majeure
Clipz It cannot be held liable for delivery delays caused by exceptional circumstances beyond our control, such as natural disasters, postal strikes, pandemics, conflicts, customs disruption or any other event of force majeure.
7. Contact
For questions about your delivery:
Clipz It
Święty Marcin 29/8
61-806 Poznań, Poland
NIP 7831951606
Email: hello@clipz-it.com
Telephone: +33 7 79 49 74 53
Customer service: Monday to Friday, 9 am to 6 pm Paris time; response within 24 business hours.