Return and Refund Policy

Last updated: 7 July 2026

At Clipz It, we want you to be satisfied with your purchase. If you are not, you can return your product under the terms below.

1. Withdrawal and return period

You have 14 calendar days from receiving your order to return it, regardless of the delivery country.

Under EU Directive 2011/83/EU on consumer rights and Polish consumer rights law, you have 14 calendar days from receiving your order to exercise your right of withdrawal without giving a reason.

To exercise this right, you must tell us of your decision by email at hello@clipz-it.com before the 14-day period ends. Your email must include:

• Your full name
• Your order number
• The date you received the parcel
• Your reason for returning it (optional, but helpful for improving our products)

We will confirm receipt of your request and email you the return instructions.

Outside the European Union, including the United Kingdom, Switzerland, Canada, the United States and Australia, Directive 2011/83/EU does not apply. Clipz It nevertheless gives you the same 14-calendar-day return period from receipt as a commercial policy, subject to the terms in sections 2 to 4. As in the European Union, you are responsible for return postage.

2. Return conditions

For a return to be accepted, all of these conditions must be met:

• The product must be unused, unworn and in perfect condition, as received.
• The product must be returned in its original packaging, complete and undamaged, including the box, pouch, labels and any accessories.
• You must send the return within 14 days of receiving return confirmation from our team.

We reserve the right to refuse a return if the product shows signs of use, wear or scratches, or if the original packaging is missing or damaged.

3. Return postage

You are responsible for return postage. We recommend using a tracked service, as we are not responsible for parcels lost or damaged on their return journey.

Original delivery charges are not refundable unless we made an error, such as sending the wrong product or a product that was defective on arrival.

Compatible or refunded guarantee

If the strap you receive does not fit a watch model listed as compatible on its product page, we will cover return postage and offer you a replacement or, if you prefer, a full refund including the original delivery charge. Email hello@clipz-it.com within 14 days of receipt with your order number and exact watch model. This guarantee does not cover a strap ordered for a watch model that is not listed as compatible on the product page.

4. Refund process

Once our team has received and inspected the returned product:

• If the return meets the conditions above, we will refund the product price, excluding delivery charges, within 14 days of receiving the returned product.
• The refund will be made to the same payment method used for the order.
• If the return does not meet the conditions because the product was used or the packaging is missing or damaged, we will tell you by email. You can then ask us to send the product back at your expense or accept a reduced refund.

5. Defective products or order errors

If you receive a defective product, one damaged in transit or one different from what you ordered, contact us at hello@clipz-it.com within 48 hours of receipt and include:

• Your order number
• Clear photos of the defect or error
• Photos of the packaging, if it was damaged in transit

In this case, we will cover return postage and offer you either a replacement or a full refund, including the product and original delivery charge.

6. Exchanges

We do not offer direct exchanges. If you want a different model or size, please return the product under the terms above and place a new order on our website.

7. Legal warranty

Under European and Polish law, all our products benefit from a 2-year legal warranty of conformity from delivery. If a lack of conformity appears during that period, contact us at hello@clipz-it.com to exercise your rights.

Outside the European Union, the legal warranties that apply are those of the consumer’s country of residence.

8. Contact

For questions about a return or refund:

Clipz It Email: hello@clipz-it.com

We aim to respond to all enquiries within 24 to 48 business hours.